FAQs

About Membership

What are the benefits of being a member?

Being a member of the largest SAP Community in Australia has many benefits to your organisation and to you personally. Apart from receiving free entry to SAUG Forums and SIGs and heavily discounted entry to the SAUG Annual Summit, as a member you have access to past presentation material and papers, including material found on the ASUG (American SAP User Group) website. Click here to view the full benefits of membership.

Is my organisation already a member?

A full list of member organisations can be found here.

What types of membership are available?

There are 2 Corporate memberships, Ordinary (customers of SAP) and Consultant (partners of SAP). There is also an individual membership available (Associate). Each type offers different benefits and fees. Click here for full details including pricing.

How do I join the User Group?

You can apply for membership and pay online. If you are applying for corporate membership you will be asked a short series of questions about your organisation. You will also be asked to nominate a primary contact from your organisation that we can contact with membership related correspondence such as the renewal notice. Normally the person applying for membership is also the primary contact. Click here to apply.

How do I renew my membership?

Membership renewal can be processed and paid online using either a credit card or by requesting an invoice. The primary contact from your organisation will be notified by email when the renewal is due. The email will include a link to the website page to renew the membership online. Please note that only the primary contact can process the renewal. If you are concerned or have any questions regarding this process please contact SAUG.

What is a Primary Contact?

Every corporate membership must provide a primary contact to SAUG. This person will be responsible for administering the membership and will receive any relevant correspondence relating to membership, such as the renewal notice. The primary contact can add or remove colleagues from the membership and can process and pay for the renewal online. It is, therefore, imperative that the organisation's primary contact details are kept up to date.

About User Accounts

What is a User Account?

User Accounts allow our members to login to the SAUG website and access restricted areas, dependent on their membership status. Any number of employees from a member organisation can set up a user account. Once set up an email will be sent to you advising you of your User Name.

What is my User Name?

The User Name is your unique login id that is provided when you set up a User Account. This is normally in the form of firstname.lastname (e.g. John.Smith), unless a user account is already established, in which case the User Account name will be firstname.lastname, followed by a series of numbers (e.g. John.Smith10412). If you receive a User Name suffixed by numbers please contact SAUG to resolve the issue.

How do I set up a User Account?

From the home page click on "Create User Account".

Do I need to set up a new User Account if I move companies?

No, you do not have to set up a new user account. Your user account will remain on the system but will have been de-activated when you left your previous company. To re-activate your account, simply log in to our website using your login details and update your profile with your new company email address, company name and address details. If you cannot remember your login details, contact SAUG for assistance.

If your new company is a corporate member of the SAUG you will automatically be given member only access to the system. If your new company is NOT a corporate member, you can still gain access to the website, but not to the member only areas. Encourage your new organisation to join!

About Events

Is there a cost to attend SAUG Events if I am a member?

SAUG members receive complimentary entry to all SAUG regional events. The annual SAUG National Summit, members receive a heavily discounted entry fee. At our regional events, there is a limit to the number of complimentary passes provided to each member company, dependent on the type of membership. However at the National Summit, there is no limit to the number of discounted passes provided to our members.

Can Non-Members attend an SAUG Event?

Only members of SAUG can attend our events (including SIGs). The only exception is the SAUG National Summit, where non-members are able to attend, but will not receive the substantially discounted entry fee that our members enjoy.

How do I register for an event?

Registration to our conferences (including the National Summit) can be done online. Visit the Events area of our website, locate the event of interest under 'Upcoming Events' and follow the prompts.

Registration to our SIG meetings is also done online by visiting the Communities area of our website. Find the Special Interest Group on the list and visit the web page. Upcoming SIG meetings will be listed. Click on the meeting and register by following the prompts.

I am registered for an event but can no longer attend, what should I do?

It is greatly appreciated that you contact the SAUG Events Manager if you are no longer able to attend one of our events. Catering costs can be greatly reduced if our members adhere to this request.