SAUG National Summit 2023 – Frequently Asked Questions 
 

1. How do I know if my company is an SAUG member? 
   If you are unsure whether your company is an SAUG member, please contact admin@saug.com.au
2. What is my SAUG member account login and password? 
   Your SAUG account login is your corporate email address. If you have forgotten your password, you can retrieve it by using the forgotten password button. An email will be sent to your nominated corporate email address with your current password.    
3. I don’t have an SAUG account login, how do I set one up? 
   If your organisation is a member of SAUG, you can set-up a personal user account via the create user account page. This is free-of-charge and anyone from your company can apply.  
4. What are the benefits of being an SAUG member? 
   For a list of benefits and additional information regarding SAUG Ordinary, Consultant and Associate membership, please visit the membership page of the SAUG website.  
5. What kind of discount will I receive when attending as a SAUG member? 
   Non-member rate for attendance is $2,260 (Early Bird is $1,890). 
   Member rate is $1,490 (Early Bird is $1,270).  
   These prices are ex GST 
6. Is it possible to attend as a day delegate only or do I have to attend the entire event? 
   Day delegate passes are available for this event, with different pricing available for each day. 
7. Can a work colleague share my registration badge during the event? 
   Individual registration badges are not transferable and cannot be shared amongst colleagues once the event starts at 8am on Monday 21st August 2023.
8. Until when can I register using the early bird discount? 
   The early bird discounts will be available until midnight July 21st. After this date, the standard prices will apply for members and non-members.  
9. When is online registration closing?   
   Online registration will remain available until the end of the event. 
10. Am I able to register on the day and if yes, is there a surcharge? 
    Yes, on-site registration will be available from 8am on Monday 21st and Tuesday 22nd August, and a $50 administration fee will be charged for processing on the day.   
11. Until which date can I cancel my registration and receive a full refund? 
    A full refund will be given if you can cancel your registration in writing at least 14 days prior to the start of the conference. After this period, your ticket will only be transferable to a colleague within your organisation, but no longer refundable. SAUG must be notified of the transfer before 5pm on Monday 7th August 2023.
12. Where can I park while attending the conference? 
    Public transport is encouraged to attend the SAUG Summit.  However, parking is available at the ICC Sydney in the Secure Car Park.  For more information, please visit Getting to ICC Sydney