SAUG Refunds, Substitutions and Cancellation Policy

• If you or any of your registered delegates are unable to attend the event for any reason, you may, before the event at no extra charge, nominate as a substitute delegate one person in respect of each registered delegate who is unable to attend, provided that: 
  i) you notify SAUG in writing of any change in registered delegates at least 10 days prior to the event date
  ii) the substitute delegate is from the same organisation that paid for the original registration 
• All registration cancellations must be in writing
• Cancellation charges will apply to the registration fee (depending on payment method).
• No monetary refunds will be made for: 
  i) Cancellations made within 10 days of the event start date, or 
  ii) For non-attendance/no-shows without notice of cancellation made prior, or 
  iii) Non-attendance 
• For any requests for registration changes and/or cancellations. please submit in writing to: 
  events@saug.com.au 
• SAUG is not responsible for airline or hotel penalties related to the cancellation of your event registration. Please be aware of the airline and/or hotel restrictions regarding non-refundable tickets and/or bookings when purchasing.