SAP's New On-Premise Edition of SAP Preferred Care for SAP Enterprise

15 Apr 16

SAP offers enhanced support with a new on-premise edition of SAP Preferred Care for SAP Enterprise Support.

The on-premise edition complements the existing cloud edition of SAP Preferred Care. It provides cloud and on-premise expertise to support customers with hybrid environments as well as an enhanced level of holistic support as part of the SAP ONE Support program.

The on-premise edition has the following key features for customers with more advanced support requirements specific to demand flexibility, service options, enhanced scope and additional resources:

  • Collaboration: Customers receive a dedicated customer success manager who provides remote enhanced incident management and orchestrates incident handling.
  • Empowerment: Supplementing the SAP Enterprise Support Academy program, customers also receive remote access to a product expert for a specific productive SAP software component for one year.
  • Innovation and value realization: Building on top of the proven continuous quality checks, the on-premise edition can deliver additional remote services from SAP for optimized implementation and operations.
  • Mission-critical support: Advanced service-level agreements provide customers with even faster issue handling.

For more information on the SAP Preferred Care service and SAP Enterprise Support offerings, please click here.

To make arrangements to speak directly with one of our service and support experts at SAPPHIRE NOW 2016, click here. See also the Press Release.