Your roadmap to resolve complexities

Being one step ahead of business hurdles is more crucial in the post-Covid virtual world

By Jocelyn Dart, Chief expert and UX strategist, SAP Australia

So you want and/or need to introduce innovation to your business and you have chosen SAP S/4HANA as the core of that business innovation. So far so good – you have the technical readiness under control. But business readiness can be a whole different challenge! In this column you will learn about some new content and accelerators coming to SAP Activate that help you:

  • Discuss desired business outcomes and innovation needs with your sponsor, business stakeholders and technical team
  • Build a focused UX adoption roadmap that clarifies which users (business roles) get which apps first or next, and why
  • Efficiently select your new User Experience for your standard use cases - such as SAP Fiori apps and features - as well as custom use cases - such as extensions using SAP BTP
  • Better evaluate your new UX against your to-be business processes
  • Deploy your new User Experience with minimal effort and maximum effectiveness
  • Communicate with your business users why these new apps have been given to them, and the behaviour changes expected from them.

There’s no denying that selecting your first-to-deploy SAP Fiori apps in SAP S/4HANA is a challenge. With more than 2K SAP Fiori apps delivered out of the box, attractive launchpad features and a raft of custom use case options, you just can’t deliver everything at once. So how do you efficiently narrow down what’s useful for your business users now and later?

Choose the right roadmap by finding the ideal balance

How do you create a UX adoption roadmap that sensibly manages the pace of change for business users in a way that supports business outcomes and innovations needs?

The answer is UX Value Goals – a new concept introduced in September this year that you will now find throughout the content and accelerators of roadmap SAP Activate for RISE with SAP S/4HANA Cloud, private edition.

To expand further on the concept outlined in the graphic above, the nine UX Value Goals supported by Rise with SAP S/4HANA are:

Be more mobile: Increase the number - and variety of - tasks that can be performed on mobile devices such as tablets and smartphones. Innovation/Solution adoption focus: Mobile devices.
Guide me better: Guide day-to-day work with clear work lists and easy-to-follow processes that help me do my job right every time. Innovation/Solution adoption focus: Flexible workflow, Forms/wizards.
Respond faster: Help me find relevant information fast so I can respond quickly to incoming requests. Innovation/Solution adoption focus: Search, Notifications, Manage apps.
Collaborate better: Make it easier to connect and share information with my virtual team so we can resolve complex situations. Innovation/Solution adoption focus: Chatbots, Sharing features.
Be more insightful: Move to real-time analytics and insight-to-action navigation so work can be prioritized and acted on without delay. Innovation/Solution adoption focus: Embedded Analytics.
React faster: Be notified faster of business situations and be supported in responding to situations. Innovation/Solution adoption focus: Situation Handling, Internet of Things.
Be more automated: Increase use of robotic and mass maintenance options that reduce effort and let me focus on exceptions. Innovation/Solution adoption focus: Robotic Process Automation, Mass maintenance apps.
Be more proactive: Use predictive and forward planning capabilities to mitigate potential issues and risks before they happen. Innovation/Solution adoption focus: Machine Learning/AI.
Be more adaptable: Make changes to the user experience on behalf of other users. Innovation/Solution adoption focus: In-App Extensibility, Key user apps.

RISE with SAP S/4HANA supports each of these UX Value Goals via both standard use cases and custom use cases. In general, standard use cases include the delivered ready-to-deploy:

SAP Fiori apps – more than 2K and growing by 100s of new apps in each SAP S/4HANA release,
SAP Fiori launchpad features, such as Search and Notifications,
Intelligent technology embedded use cases, such as embedded Situation Handling and embedded Machine Learning scenarios.

On the other hand, custom use cases include:

Side-by-side mobile and intelligent technology use cases using SAP BTP and related services,
Native app development using SAP Fiori for iOS or SAP Fiori for Android,
Quick and effective improvement of classic GUI transactions using SAP Screen Personas and the Slipstream engine

Each UX Value Goal is associated with a matching solution and innovation adoption focus on use cases which achieve that goal when using RISE with SAP S/4HANA. For example, UX Value Goal “Be more automated" covers SAP Fiori apps that offer mass maintenance options and SAP intelligent Robotic Process Automation use cases (both standard and custom).

Better business conversations with UX Value Goals

UX Value Goals help you have more purposeful conversations with your sponsors, business stakeholders and technical team about your innovation needs and desired business outcomes for now and in the near-, mid-, and long-term future.

Based on the summary contained in the graphic above, what sort of conversation might you expect to have?

UX Value Goals give a clear understanding of the expected change on the business and business users. It’s a conversation starter that works for both business people and your technical team.

For example, early in the pandemic, a conversation I was having with some of the technical team of a local Utilities customer was about the value of mobile UX for flexible work. They were telling us how – just quietly – they were grateful they had already moved to SAP S/4HANA with a focus on becoming more mobile – using a mix of standard SAP Fiori apps and custom-built native apps. And here’s the important thing – this was a deep technical person understanding very clearly what value they were bringing to the business.

To paraphrase the conversation: “If we hadn’t done that, when the lockdowns started happening, we would have been in big trouble! Because when the government insisted on employees working from home wherever possible, all of our people would still have been tied to their desktop on their desk in the office. There was no way we could have supported work from home for most of our employees – it would have been a major disruption to our business. But because we had already implemented those apps, moving to work from home was mostly an inconvenience, rather than a major hurdle”.

So you can see how UX Value Goal "Be more MOBILE" helps you discuss the why, what, how and when for flexible workforce use cases.

You can even use these value discussions to quantify expected business benefits, identify baseline data and target metrics and decide how these will be monitored after go-live. Measured business benefits that prove the value of UX give you a way to encourage the next steps in your UX adoption roadmap. For example, you can use the metrics monitored to prove the actual benefits achieved so far and discuss where adjustments are needed on your UX adoption roadmap.

Jocelyn's next column will explain how UX Value Goals help you build your UX adoption roadmap

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