Customer Experience Launch SIG Aug 2020

SAUG is please to invite all interested members to the launch SIG of the new SAUG Customer Experience SIG, which will be held jointly with the Enterprise Architecture SIG.

A number of our Enterprise Architecture SIG members have been faced with transitioning to, or ramping up their eCommerce operations in this crisis, so it was decided to run a launch meeting of a new Customer Experience SIG which would address some of the many challenges and changes that people are coming across. Many members will recall the long running and popular CRM SIG. This new SIG will be a forum for discussions across all areas of SAP CRM, eCommerce, Customer Experience, C/4HANA, Qualtrics, Sales, Service, Marketing and any other areas the members decide.

The launch meeting agenda will include:

  • SAP eCommerce update, roadmap, new solutions and architectural trends - Piotr Bukala, Principal Solutions Advisor, SAP Customer Experience
  • A closer look at the benefits of moving to a Cloud platform for CX systems - SAP
  • Adapting to Channel Disruption - This session will discuss how customer channels are being disrupted and some of the tactics that customers have been using to maximise on market opportunities, quickly enable business agility and resilience, allowing them meet the demands of their customers in these challenging times. - Marco Formaggio, Director of Customer Experience, DXC Oxygen (more information here)
  • eCommerce experiences at DuluxGroup - Evan Wu, SAUG SIG Lead EA & Enterprise Architect, DuluxGroup
  • General discussions

Presenters for this SIG Meeting Include:

Evan Wu
Enterprise Architect
Marco Formaggio
Director of Customer Experience
DXC Oxygen
Piotr Bukala
Principal Solutions Advisor
SAP Customer Experience

Please contact Michael Kovacevic if you would like to share your experiences, if you have any feedback or topics you would like to see discussed or would simply like more information. Don’t miss this launch meeting so you can have a say in what future topics you would like to see discussed.

This SIG Meeting is brought to you by SAUG partner

For all event enquires, please contact the SAUG Event Manager

This event is open to SAUG Members Only
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Event details

Tuesday August 11, 2020, 10:00 AM - 11:15 AM

11 Aug 20 9:30 AM


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