Communication of new license policy on indirect usage

16 May 17

At SAPPHIRE 2016, Bill McDermott stood in front of more than 100k customers and made a commitment: Empathy for our customers.

During these 12 months, we have shown customers over and over how that pledge of empathy has turned into action. Customer commitment. Customer focus. The hallmark of SAP.

Next week, we will share another example: changes to the indirect access licensing policy. Today’s technology landscapes are dynamic, interconnected and mission critical to the health and success of any business. In an agile world where data reigns supreme, customers don’t have the time or tolerance to manage complex licensing topics.

With tremendous help and support from our User Groups, SAP is the first company globally to modernize its pricing policy and lift the veil by inviting customers to an open, more transparent indirect access discussion.

Clear Pricing Policy for Most Common Indirect Access Scenarios

At SAPPHIRE NOW, SAP will begin publicly talking – for the first time ever - about pricing scenarios. Approximately 80% of our ERP customers will benefit from our changes to the three most common indirect scenarios: Procure-to-Pay, Order-to-Cash, and Static Read

  • Value is measured in outcomes. That is why the Procure-to-Pay and Order-to-Cash scenarios will now be based on orders, a measurable business outcome for any business.
  • Static read access reinforces that a customer’s data is theirs. Just because the data was in the SAP system, doesn’t mean they should pay to view it when it is outside the SAP system. Static read is now included in the underlying software license. SAP leads the pack in addressing customer expectations related to this scenario.