Highlights from SAP Executive Exchange at SUGEN Meeting - November 2019

16 Dec 19

On November 13, the second day of the SUGEN F2F Meeting, the User Groups met in Walldorf for a strategic exchange with SAP executives. The day was dedicated to insights from SAP on several key and important topics for SUGEN and our User Group members.  

SAP shared many new developments with the attendees, covering not only product and solution updates on SAP S/4HANA, SAP C/4HANA, SAP Cloud Platform, and Qualtrics but also addressing important customer topics such as Integration, SAP’s Portfolio Strategy and Post-Sales Operations. 

In the context of SAP S/4HANA, SAP is working hard to make the solution even more stable with very few “fixes” in the current release and continues to lessen the hurdles to adoption. There are more customers now live than ever with many tools and services available to customers in the SAP S/4HANA MOVEMENT Program

At the same time, SAP is also focusing on SAP C/4HANA. The goal here is to be a leader in each of the 5 markets (the 5 clouds), tapping also into the capabilities of Qualtrics. SAP shared several scenarios where Qualtrics can provide insights and highlighted the case for bringing together the “X” and the “O” data for predictive decision opportunities.  

A return presenter, Gunther Rothermel provided an update on SAP Cloud Platform. The SCP is the integration/extension platform for the future and the “Glue” in the SAP solution portfolio.  With the SAP Cloud Platform Discovery Center customers can explore the SCP hands-on. 

Moving away from a mere product focus, SAP also reiterated its strong focus on integration these days. They are keen and in line to deliver end-to-end process integration within the Intelligent Enterprise considering also reference architectures, aligned domain and data models, access management, consistent UIs and cross application analytics. With portfolio and pricing being another key topic for customers, SAP pledged to clean up its long tail.  

The Digital Access Adoption Program (DAAP), which was also driven by the User Groups, is gaining traction and the incentive promotion will likely be extended. SAP also used the day to give insights into its Customer Interaction strategy (Global Post-Sales Operations) with the mission to create value for the customer after the sale.  

The discussions with the SAP executives were very engaging and the interactive character of the day was enriched by market place sessions during a networking lunch. One of these market place session was the Next- Generation SAP Business Scenario Recommendations that helps customers understand how to achieve business goals with SAP S/4HANA. 

All SAP representatives highly valued customer feedback and emphasized the importance of the global User Groups and SUGEN as their united voice.  

by Chris Crone, ASUG